FAQS​

Processing:​

All orders will be processed within 2-3 business days.

  All orders will receive a tracking number via email (check spam or junk mail just in case).

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Returns Policy:

All orders placed are final sale. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any issues with your order, anything missing from your order or incorrect product, please contact customer service via email.

 

Returned Packages:​

If your package is returned to us for any reason, please contact us for reshipping at no cost to you.

 

Emails:

Please allow 3-5 business days from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 2 more business days to review and respond.

 

Shipping Policy:

All shipping rates vary depending on a few different factors, some of which include:

Domestic vs International shipments

Selected shipping method

We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

Should any refunds or store credits be issued at any time, under any circumstances, shipping cost are not included.

*NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time!

Please note that this time frame is an estimate and not a guarantee.

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

 

Tracking:

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

 

Restocks:

All of our restock announcements are made on our social media platforms and our website.

You can also subscribe to our newsletter and never miss a beat!

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Lost or Stolen Packages:

If your package has been confirmed via UPS or USPS delivered and you did not receive please contact us via email 

contact@S69.com

Once you file a claim with UPS or USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.

 

​Any other Questions:

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Send us an email! Our customer service team will be happy to help with any other question you may have!

Please include your name and order number (if applicable), in your subject line. In the body, please include your question or concern to email.

contact@S69.com